三星集团在其官网发布声明,要求全球用户“立即”返回其现有的Galaxy Note 7手机,使用别的替代机型。“我们正请求用户切断手机电源,尽快更换手机,”三星移动业务总裁高东真在声明中说道。“公司在加快提供替换手机,已使顾客能够尽可能方便地通过换机项目有机可用。”
Consumers can visit Samsung's service centers to receive rental phones for temporary use. Samsung plans to provide Galaxy Note 7 devices with new batteries in South Korea starting Sept. 19, but schedules for other countries vary.
消费者可以到三星服务中心拿租赁手机做临时之用。三星计划9月19号开始为韩国国内的Galaxy Note 7配备新电池,其它国家的日期不一。
Earlier this month, Samsung announced an unprecedented recall of 2.5 million Galaxy Note 7s worldwide just two weeks after the phone was launched. That move came after Samsung's investigation into reports of fires found that rechargeable lithium batteries manufactured by one of its suppliers were at fault.
本月初时,三星发布了有史以来最大规模的手机召回声明,仅在手机发布两周后要召回全球250万台Galaxy Note 7。事起于公司对起火的调查发现,其供应商之一生产的可充电锂电池存在问题。
The US was among the first countries to take a step following the recall. Late Friday, the US Consumer Product Safety Commission urged owners of the phone to turn them off and leave them off. It also said it was working with Samsung and hoped to have an official recall "as soon as possible."
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