确实,我最近的研究表明应对工作上的求助需求是一把双刃剑。一方面,帮助有需要的同事使人精力充沛,尤其是当你对同事的帮助真的很大时,换句话说,即你看见自己的帮助真的起到了积极作用时。另一方面,帮助他们的同时会耗尽自己的认知和情感资源,导致自己疲劳不堪,以致于没有精力完成后续的工作任务。
These insights are informed by work that my coauthors and I published in the Journal of Applied Psychology. We surveyed 68 managerial and professional employees every day for 15 consecutive workdays. We asked these employees to report how many times they responded to help requests from coworkers that day at work and whether their help had been beneficial to those they helped. We also measured their level of energy throughout the day. We found that, similar to running the first few miles of a long race, responding to one or two help requests was not particularly energy-sapping on a given day for helpers. However, as with running a full marathon, responding to numerous help requests was increasingly depleting for employees. Energy depletion manifests itself as reduced willpower and ability to focus, manage emotions, or persist at difficult tasks. Helping multiple times a day left employees depleted until the next morning, even though they rested that night.
我和我的搭档在《应用心理学期刊上》共同发表的文章中提到了这些观点。我们连着在15个工作日内对68位管理职业人员做出了调查。我们要求这些职员告知他们帮助同事的次数以及帮助是否起到了作用。我们同样也测量了他们一整天的精力水平。结果是,在特定的一天内帮一两个小忙并不有损精力,这就和跑长跑开头的几英里一样。然而,就和跑马拉松一样,要帮无数个忙会让人越来越感到精力枯竭。精力枯竭表现为意志力和注意力下降,难以控制情绪或坚持完成难度较大的工作。一天内多次提供帮助会使职员精力透支,即便晚上得到了休息,第二天早上仍恢复不过来。
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