但是影响我们排队情绪的最大因素可能与我们的公平感有关。排队公认的标准是先来先到。任何违背这条原则的行为都被视为不公平之举，从而引发排队骚乱。只需在百度资讯上输入关键字“插队”和“打架”，便能搜出许多去年的头条资讯。

Queue rage is not uncommon in Western countries either. The New York Times reported on an incident in which a man was stabbed last July in a Maryland post office by a fellow customer who mistakenly thought he had cut in line.

排队骚乱在西方国家也很常见。《纽约时报》曾报道过一起事件，去年七月某男子在马里兰的一家邮局被另一名顾客刺伤，因为该顾客误以为他插了队。

Sometimes, however, we are willing to make exceptions. For example, we are fine with the idea of an express lane at the supermarket - someone buying just a drink shouldn’t be forced to wait behind those with a full trolley. In hospitals, priority is given to those with a more critical condition - we can also understand that.

有时，我们也容许一些特例。比如，我们欣然接受超市中的快速通道理念——只买一瓶饮料的顾客不应被迫排在那些推着满满一购物车货物的人的后面。在医院里，情况危急的人享有优先权——这些我们也可以理解。

But in most situations, we demand fairness. You’ve probably experienced mild queue rage yourself in fast food restaurants, watching people in the other line zoom ahead of you, cursing yourself for having chosen the “wrong” line.

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