Do Not Let People Ramble不允许闲聊
Sounds harsh, but it's necessary, Ferriss believes. "Small talk takes up big time," he says, so when people start to tell you about their weekends, cut them off politely with something like "I'm in the middle of something, but what's up?" But be aware, not everyone agrees with this one (and certainly not in every situation), and you may want to pay particularly close attention to norms around chit chat when traveling internationally.听起来有些苛刻,但却很必要。闲聊会占用大量时间,所以当有人开始跟你讲他们的周末,友好的打断他们,比如说我正在忙,有什么事吗?但也要意识到并不是所有人都同意这样(也绝不是在任何情形),在国际商务旅行时,你要特别关注聊天的规范。
Do Not Check Email Constantly不要不断查看邮件
Batch it and check it only periodically at set times (Ferriss goes for twice a day). Your inbox is analogous to a cocaine pellet dispenser, says Ferriss. Don't be an addict. Tools like strategic use of the auto responder can help.
在设定的时间定期批量查看(Ferriss建议一天两次)。你的收件箱就像可卡因颗粒贩售机,不要上瘾。有效的使用自动回复这样的工具会有所帮助。
Do Not Over-Communicate With Low Profit, High Maintenance Customers不要和低效益,难对付的客户过多交谈
"Do an 80-20 analysis of your customer base in two ways," Ferriss advises. "Which 20% are producing 80% or more of my profit, and which 20% are consuming 80% or more of my time? Then put the loudest and least productive on auto-pilot, citing a change of company policy." What should those "new policies" look like? Ferriss suggests emailing problem clients with things like guidance on the number of permissible calls and expected response times. Point them to other providers if they don't like the new rules. "Sometimes you really have to fire your customers."用两种方式对你的客户资料库进行80-20的分析,其中的20%创造了80%以上的利润,哪20%要消耗我80%的时间呢?引用公司政策变化,忽略那些最活跃和效益最低的。应该是怎样的新政策呢?Ferris指的是有邮件问题的客户,他们在允许电话数量的和预期回复次数上没有遵循指导。如果他们不喜欢新规则,就把他们推荐给其它供应商。有时候你真的需要炒客户的鱿鱼。
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