Do you remember the public service announcement that talked about the importance of good listening skills? It aired quite a few years ago and sought to explain the difference between hearing and listening. While hearing is a physical ability—actually one of our five senses—listening is a skill. It is possible to have one but not the other. Someone who is hearing impaired can be a great listener if he or she pays attention to the information someone conveys to them regardless of how it is being communicated. Likewise someone with very sharp hearing can be a poor listener.
你还记得在公共服务宣言中谈到的关于聆听技巧的重要性吗?这是多年前播出的内容,目的在于区别听觉和聆听能力。虽然听觉是我们的一种能力——五感之一——但是聆听能力是一种技巧。你可能会具备不错的听觉但不一定懂得聆听。即便是听觉障碍人士也可能是优秀的聆听者,如果他能足够专注于他人用各种方式向他传递的信息。同样道理,听觉发达的人也可能不是位优秀的聆听者。
In 1991 the United States Department of Labor Secretary's Commission on Achieving Necessary Skills (SCANS) identified five competencies and three foundation skills that are essential for those entering the workforce. Listening skills were among the foundation skills SCANS identified. Listening skills allow people, regardless of how they take in that information, to make sense of and understand what others are saying. To put it in the simplest terms possible, they allow you to understand what someone is "talking about".
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