In notifications to some Amazon customers, though, UPS also seemed to blame the e-commerce giant for some of its troubles, saying shipping delays were because it had 'not yet received the package from the shipper.'
但在发给部分亚马逊顾客的通知中,UPS似乎将部分问题归咎于这家电子商务巨头,称运送延迟是因为还没有从发货商收到包裹。
Having pushed delivery deadlines even later this year, some merchants weren't ready for the jump in online orders that came in the last few weeks of December, said Eric Best, chief executive of Mercent Corp., which helps facilitate online sales for more than 550 retailers.
Mercent Corp.首席执行长贝斯特(Eric Best)说,虽然已将今年的最晚送达时间进一步延长,但一些商户对12月份最后几周网上订单数量的激增依然感到措手不及。Mercent为550多家零售商的网上销售提供服务。
'During the holidays, we reach the limits on the capacity of these retailers,' Mr. Best said. 'It's a double whammy for conservative retailers, which have been burned by excess inventory in the past, and underestimated demand.'
贝斯特说,节日期间,零售商的能力都达到极限,保守的零售商则遭到双重打击,他们过去因为库存积压而焦头烂额,这一次却低估了需求。
After years of losing sales to online competitors, retailers have invested heavily in infrastructure to support Web sales and this year made aggressive promises for delivery by Christmas. Last-minute shoppers responded. During the last shopping weekend before Christmas, Web sales jumped by 37% from the year before, according to IBM Digital Analytics. Market research firm Forrester Research expects online sales to increase by 15% this holiday season amid slow mall traffic and weak sales at brick-and-mortar retailers.
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