An unexpected surge of online orders in the past few weeks appears to have strained the limits of delivery and fulfillment infrastructure at retailers and parcel carriers. While instances of bad weather, Web glitches and late deliveries from manufacturers also played a part, the sheer volume may have been the problem, according to retail analysts.
过去几周网上订单的意外激增似乎使零售商和快递公司的送货和订单处理能力都达到了极限。零售业分析师说,虽然存在天气不好、网络故障和制造商发货延迟等其他因素,但庞大的订单量可能才是主因。
United Parcel Service Inc. determined late Tuesday that it wouldn't be able to get some goods to customers in time for Christmas, as a spike in last-minute shopping demand overwhelmed its system.
联合包裹运送服务公司(United Parcel Service Inc., 简称UPS)周二晚间确认,一些商品无法在圣诞节及时送达,因为最后时刻的购物需求飙升超过了其系统承受能力。
'The volume of air packages in the UPS system did exceed capacity as demand was much greater than our forecast,' spokeswoman Susan Rosenberg said in response to questions. UPS delivers around 45% of U.S. packages and saw more shipments enter its air network on Monday than the 7.75 million it expected.
UPS发言人罗森堡(Susan Rosenberg)在回答问题时说,UPS系统的空运包裹数量确实超出了承受能力,需求量远远超出我们的预期。UPS运送的包裹数量占美国包裹总数的45%左右,周一进入其空运网络的包裹数量超过了其预计的775万件。
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