弥补过失可能更加困难,因为这需要你低声下气,忍辱含垢。例如,你可以询问上司,如果你去见一下当时出席会议的高层,向他解释一下数字上出现混乱的原因,是否会有帮助。这样一来,“你的上司在他的上司眼中便不会显得如此愚蠢。如果他提出其他弥补损失的主意,也要甘心接受,”布鲁姆说道。
The fourth step: If your boss wants to vent, just listen. No matter what he says or how he says it, don’t interrupt or try to defend your actions. Giving the other party a chance to tell you how badly you screwed up, and how angry (or hurt, or disappointed) they are “is often the hardest part” of any apology, “but the person you’ve wronged won’t feel they’ve been heard unless you do it,” Bloom says.
第四步:如果你的上司想要发泄,只要听着即可。不论他说什么或用什么方式说,不要打断他或试图为自己的行为辩护。给对方机会告诉你,你造成的麻烦有多严重,以及他有多生气(伤心或失望),通常是道歉中“最困难的部分,但如果不这么做,对方就不会感觉到自己的情绪有人倾听。”
Then, take a deep breath and, since this is someone who could probably fire or demote you if he wanted to, move on to Step Five: “Thank him for giving you another chance.”
然后,做一下深呼吸,因为你面对的是一位只要他愿意,就可以你解雇或降职的上司,所以要继续第五个步骤:“感谢您又给了我一次机会。”
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